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Please leave the key to your Suite at the Concierge Desk any time you leave the premises.
Parking and transportation
Parking – If you brought a vehicle to San Francisco, we offer exceptional parking rates with the City Park Garage at 750 Bush Street, located between Powell and Mason Streets. The garage is staffed 24 hours per day and is safe and convenient. City Park offers both self-parking and Valet parking, and both options allow you unlimited in and out privileges. Please discuss your parking options with the Concierge Desk. All parking charges are posted to your guest folio and payable upon check out. PLEASE REMEMBER TO LEAVE YOUR PARKING TICKET, FOR EITHER SELF-PARK OR VALET SERVICE, AT THE CONCIERGE DESK DURING YOUR STAY UNLESS YOU ARE USING IT.
Public transportation – San Francisco is easily navigable on foot or via several modes of public transportation. Guests can purchase a MUNI Passport available at, among many locations, the gift shop of the Stanford Court Hotel (across the street), at the cable car turnaround at Powell and Market Streets, and at SFO information areas in the baggage claim areas. MUNI Passports are available in 1, 3 or 7 day increments and are valid for unlimited rides on street and underground trains and buses, the legendary cable cars, the historic renovated streetcars and BART within the City.
Car rental – For your convenience, car rental service is available at competitive rates. Automobiles of varying sizes, time frames and rates may be reserved through the Concierge Desk. You are responsible for any car rental charges incurred and remit payment directly to the vendor.
Car service – A town car service may be arranged for you through the Concierge Desk. Our drivers are polite, efficient and reliable, and offer transportation to and from our regional airports, etc., at competitive rates. You are responsible for any car service charges incurred and remit payment directly to the driver.
Taxi Cab and shuttle service – A taxi can be summoned at your immediate request by contacting the Concierge Desk. You are responsible for any taxi service charges incurred and remit payment directly to the driver.
Additionally, the Concierge Desk will assist you in arrangement of any shuttle service to and from our regional airports upon request. A small deposit per guest for any shuttle service is posted to your guest folio and payable upon check out. All guests are responsible for the remaining balance due (minus the deposit) and payment is made to the shuttle driver directly.
Medical Needs
Physician – a local general practitioner is on call 24 hours a day and can be summoned to your Suite upon request. Please contact the Concierge Desk at once if you need an immediate appointment. You are responsible for any service charges incurred and remit payment directly to the physician.
Emergency room – Should you require medical attention of an extremely urgent nature, we recommend the emergency facilities at Saint Francis Memorial Hospital, 900 Bush Street at Hyde Street. The emergency room may be reached via telephone at (415) 353-6300. You are responsible for any service charges incurred and remit payment directly to the facility.
Pharmacy – The most convenient pharmacy is located at Walgreen’s, 459 Powell Street at Sutter Street. The pharmacy telephone number is (415) 984-0793, and the hours are Monday through Friday from 8:00 AM until 9:00 PM, Saturday from 9:00 AM until 5:00 PM, and Sunday from 10:00 AM until 5:30 PM.
The most convenient 24-hour pharmacy is located at Walgreen’s, 498 Castro Street at 18th Street. The pharmacy telephone number is (415) 861-3136. You are responsible for any service charges incurred and remit payment directly to the pharmacy.
Additional services
Athletic activity – in addition to the popular walking guides found in this directory, a full work-out facility is less than a block away at the Fairmont Hotel (Club One Fitness Center). There are a few fitness center with swimming pool (The Embarcadero Center Y.M.C.A.; the San Francisco Jewish Community Center; the Koret Center, etc.). Please contact the Concierge Desk for additional information.
Dining – It is a well-known fact that if every man, woman and child in San Francisco went out to eat at the same time, there would still be empty chairs available! The Concierge Desk will happily assist you in locating just the right dining establishments for you and your party.
Dry cleaning and self-serve laundry – Same day services are available every day except Sundays and certain holidays. You will find laundry valet bags in the closet of your Suite. Simply place the items that you wish laundered in the bag, and bring the bag to the Concierge Desk. Same day services are available for items received by 9 AM. All applicable charges are posted to your guest folio and payable upon check out.
There are several, clean, coin-operated Laundromats located within a block of the Suites. Most are open between the hours of 7 AM and 10 PM. The Concierge Desk can provide you with change and directions, and laundry essentials are available at any of the convenience markets close to the Suites.
Entertainment – There is always something special to do and see in the San Francisco Bay Area. Please contact the Concierge Desk at your convenience for suggestions regarding entertainment activities available during your stay.
Ferry Plaza Farmer’s Market – We suggest the marvelous Ferry Plaza Farmers Market as an excellent shopping option for utilization of the kitchen in your Suite. This is a California certified farmers market operated by the Center for Urban Education about Sustainable Agriculture (CUESA).
The large Saturday market is held outdoors on the rear plaza overlooking the Bay and in front of the Ferry Building on the Embarcadero.
The Saturday market, usually open from 8:00 AM until 2:00 PM, draws 10-15,000 faithful shoppers on a weekly basis, and is an exceptional place to shop and people-watch. The venerable Ferry Building is a restored Civic landmark. Additional market hours are Tuesday, Thursday and Sunday from 10:00 AM until 2:00 PM, although the widest and most variable selection is to be found on Saturdays.
Places of worship – Every religion, belief, credo and tenet are embraced and celebrated in San Francisco. Many places of worship are conveniently located close to the Suites. Please contact the Concierge Desk for information.
Shopping – A brief description of area shopping can be found on this Web site. Please contact the Concierge Desk for specific directions and operating hours concerning your desired retailer.
Touring - A brief description of area tours can be found on this Web site. In addition, the very popular walking and viewing guides can be found in the Guest Services Directory in your Suite. Please contact the Concierge Desk for specific directions and operating hours concerning your desired destination.
SAFETY PROCEDURES
Upon check-in, we suggest that you take the time to locate the fire exit stairway on your floor (marked EXIT). In the event that you are advised to evacuate, you will be directed to use the EXIT stairway. For your safety, the building elevator will not operate during an emergency.
If you have a physical condition that might impair your ability to either detect an alarm or evacuate via stairway, please notify the Concierge or Manager immediately. For your added protection, we suggest that you lock your door while inside your Suite.
Please understand that the Suites’ safety team representing management, engineering and security will soon inspect the area and, if necessary, escort you out of the building. San Francisco is subject to earthquakes; therefore, the Suites could lose all emergency services for periods of 24 hours or longer, depending on the circumstances. Because of this known factor, the Suites are earthquake prepared. In the event of an earthquake, the following information is offered for your safety and understanding:
Basic Earthquake Rules
If indoors
STAY INDOORS unless you are in immediate personal danger as the result of an earthquake; take cover under a desk or table, in a hallway, or against an inside wall. Stay away from windows, mirrors, glass and furniture that may fall over. Do not panic or run for exits. DO NOT RUN OUTDOORS; you might be hit by falling debris or falling electrical wires.
If outdoors
GET AWAY FROM TALL BUILDINGS, walls, power poles and objects that could fall. DO NOT run through the streets or alongside buildings. The points of greatest danger are just outside of doorways and close to outer or street side walls. If possible, move to an open area away from the hazard zone.
If in a moving car
STOP IN THE SAFEST PLACE AVAILABLE, preferably an open area away from buildings or other structures, and stay inside your automobile.
After an earthquake
After an earthquake, there may be aftershocks. These are generally smaller than the main shock, but some may be large enough to cause additional damage. STAY OUT OF DAMAGED BUILDINGS; aftershocks may shake them down.
Fortunately, emergencies do not occur with great frequency. But should one occur, this information is provided to assist everyone to a safe conclusion of the emergency. There will be a coordinated effort among hotel management and staff, engineering, security and the fire, emergency medical and police departments (if necessary) to evacuate through means of our life safety programs should an earthquake or other emergency occur.
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